Our normal business hours are 8:30 am to 8:30 pm Monday to Friday and 3:00 pm to 9:00 pm Saturday and Sunday. Your hours will be a mix of our normal operating hours.
We are opening in the Harrisburg PA area on February 15, 2017 and we will also expand our hours in York and Lancaster on that same day. Historically our inside people have a very consistent schedule. But due to the expansion of the delivery area and our normal hours it is hard to know your exact schedule at this moment.
We are hiring a person to supervise our Harrisburg delivery area from our York office.
Your 1st job will be to learn the customer service position. The CSR takes orders from customers and processes our online orders. The menus for all of the restaurants are in our software, you will be prompted for all pertinent questions to ask. However there are many little details that go with the job. We deal with over 65 restaurants.
Your 2nd focus will as a the shift supervisor by dispatching and coordinating the pickup and delivery of meals to homes and business. Using specialized software for the meal delivery industry, you will fax or email the order to the restaurant and confirm the order with the restaurant and dispatch the driver to the restaurant. You will also deal with customer complaints and restaurant issues.
Although we do have a remote office for our delivery waiters & waitresses, we process all orders through our York office.
You will have authority over the drivers and the customer service rep so you need to be comfortable with that authority. You will also be assigned other jobs, such as menu corrections, contacting local new channels when we send press releases and general office duties.
You must be fluent in Microsoft Excel and Microsoft Word and/or Google Docs, Google Sheets, Google Drive and comfortable working on a computer. Additional skills such as Photoshop, Quark Express, would be great.
We offer paid vacation. And paid holidays.